The Hidden Benefit of Technology in Senior Care
This blog post started with a browse through the morning e-mail, but by the end, it was the genuine excitement of validation. The validation we speak of is that technology in your senior facility can help you make better decisions, but it can also help you keep and grow the best employees and attract more of the same.
In early July, Senior Living Foresight ran a piece titled My Pet Peeve About Senior Living: Lagging Technology. Especially interesting are the lessons for management from other industries, such as the electronic-sensitive wearables given to passengers of the MedallionClass on Princess Cruises or the space-saving features of Ori Living (this is cool, check it out). Take time to watch the videos. The applications to senior living will keep you up tonight.
Is Your Senior Facility Doing Enough?
The discussion led to a valuable piece of advice. When it comes to technology in your senior care operation—whether it is a long-term care facility or senior living community —leadership needs to ask, “Are we on the forefront?” “Are we taking advantage of all that is offered?”
CEOs and members of the board of directors should always be asking these questions. The answers lead you to smoother-running operations, smarter business decisions, and superior financial health.
Technology Helps Retain Employees
Here is something that will grab your attention. Businesses with superior technology will attract and keep the best employees and contribute to the bottom line.
Earlier this year, the Harvard Business Review released a report, 11 Trends that Will Shape Work in 2022 and Beyond. One of the big reveals was that 65% of the tasks a manager currently does have the potential to be automated by 2025.
This means that senior facilities that adapt to technology can broaden the responsibilities of their managers to include more time to manage employees and engage in one-to-one or small group training. The result is that everyone feels more a part of the operation. This translates to greater employee satisfaction. More satisfied employees are happier and tend to stick around longer. They are also more significant contributors to the overall health of the organization.
Another Big Find
This next one came from Error! Hyperlink reference not valid.. A survey of 300 executives involved in the employee experience (EX) and customer experience (CX) found that
… companies that prioritized EX to deliver a premium CX achieved 1.8 times faster revenue growth. Conversely, focusing solely on customer experience did not correlate to a higher employee experience or revenue growth. This indicates that the first step to increasing revenue — and the continuity of your business – lies with optimizing the employee experience to consistently drive growth in the face of market shifts.
The employee experience is what drives growth.
“The fastest way to get customers to love your brand is to get employees to love their jobs,” said Tiffani Bova, growth and innovation evangelist at Salesforce. Companies have to look inward in order to move forward.
To be sure, SalesForce is addressing a different business sector, but the key phrase is that they are referring to “faster revenue growth.” This doesn’t necessarily mean more sales. It can also mean that you are making more intelligent business decisions that lead to more efficiency and money saved while making your employees feel like more of the process.
This is Where CareWork Comes into the Picture
CareWork is a software platform that ties in the individual information silos in your skilled nursing facility or senior living campus. Management, leadership, and future decision-makers can see the data from all corners of your operation and make sound decisions based on the data, facts, and information, as opposed to guesswork. Management spends less time chasing the connections or perhaps overlooking the connections. CareWork makes the connections for them. Automated reporting and communication features streamlines processes so teams can focus on care more than work.
Interested? Call us for a demonstration today or visit our website.